Privacy Policy

We collect information you choose to provide through our consultation, appointment, product, trade, and vendor inquiry forms, including your name, contact details, company or project information, and the content of your request.

If you join our newsletter, we collect your email address. If you use Mama Latte, we process the messages you send so the assistant can respond. Our hosting and analytics services may also receive basic technical information such as device, browser, approximate location, referring page, and site activity.

This website uses session and local browser storage to remember newsletter-popup and signup preferences. These controls are not used to build an advertising profile.

We use information to answer inquiries, arrange appointments, provide design and product support, evaluate vendor introductions, operate and improve the website, protect against misuse, send requested newsletters, and comply with legal obligations.

Urban Country does not sell personal information. We may share information with service providers that support website hosting, analytics, email delivery, and the Mama Latte chat experience, only as needed for those services. We may also disclose information when required by law or as part of a business transfer.

We keep information only for as long as reasonably necessary for the purposes described above, including customer service, recordkeeping, fraud prevention, and legal compliance. Retention periods may vary by the type of request and our relationship with you.

We use reasonable administrative and technical safeguards, but no website or electronic transmission can be guaranteed completely secure.

You may unsubscribe from marketing email using the link in any newsletter. You may also ask to access, correct, or delete information you submitted by emailing info@urbancountrydesigns.com. We may need to verify your identity before completing a request and may retain information where legally permitted or required.

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

We may update this policy as our services or legal obligations change. The effective date below identifies the current version.

Questions about this policy may be sent to info@urbancountrydesigns.com or mailed to Urban Country, 7121 Arlington Rd, Bethesda, MD 20814.